"GREAT SALES EXPERIENCE"

 

Customer Name:	Matthew Wishnack		Salesperson or SSN:	Waller, Michael

 

 

Doing Well: This dealer is great. Every aspect was above my expectations. I had been to other dealers even other Subaru dealers. No other experience compared to this one. I left the dealership feeling good about my purchase, my experience and most importantly myself. It was a pain free experience.

Improvement Needed: Nothing needs improving. This dealer offered an amazingly pleasant pain free experience. I cringe when I have to buy a pair of jeans because I hate shopping. I arrived at the dealership planning on walking out after a few min, but I left happy, and owning a new car. There was no pressure, just honest up front facts and information. I can not emphasize enough how great this dealership is.

Matthew Wishnack

"Satisfied Customer"

Name Leona Whitten     voice Phone        Email
	Comments  : Re: Recall campaign MAF sensor repair on my 1999 Subaru/Legacy 2.2L AWD/MT. I want to thank Subaru Livermore (Bryant Kelly/Sam), and Subaru/Canada (Richard) for cooridinating the replacement/repair of my MAF sensor which after many frustrating months of trial/error and research on the internet I found to have an active recall campaign. I spent months and many hundreds of $$$ in emission repairs at an independent shop in Tracy that may not have been neccessary. I should have brought it to Subaru but I am on a limited budget (unemployment) and felt I could not afford the luxury. However, I learned a valuable lesson as I now believe we would have gotten to the core of the problem sooner and probably for less money. I brought the donuts for the service department in pre-celebration as I just knew this repair was going to be the cure; I was 100% right, when I left your dealership and excelerated up the ramp onto the freeway I thought I was driving a new car. Absolutely no spitting, sputtering, or hesitation that I had been living with since I purchased the car used in TX/2007. I went to have it smogged and it passed with flying colors (CO at idle of 0.22). Previously the smog referee entered it into the DMV systems as being a "Gross Polluter" with CO emissions at 10.00. I finally after waiting 2.5 hours at the DMV in Tracy was able to claim my long awaited registration/plates. Again, Thank You All for your help, this recall campaign repair saved me hundreds of dollars in additional repairs (out of my pocket), and finally resolved a long drawn out problem. Kind Regards, Leona M Whitten

 

Leona Whitten,Livermore Subaru Service Dept.

"Great Service Experience"

Livermore Subaru,

 

I hope this note of appreciation finds the owner and or general manager.  Wanted to express my gratitude for the customer service and repairs that were made to my 09 WRX 07.13. 10.  My AC pump retired in the valley as I was headed north to the bay and I recalled Livermore Subaru about 40 miles up so I took that "I will give it  try" drive in to see what happens.  Well from the minute I pulled in to the time I left, Victoria and Bryant were beyond accommodating and made my "what I thought to be" difficult afternoon into a pleasant one.

 

You have a great staff and both of them should be recognized for what they do for you on a daily basis.  That said, Thank You again Victory and Bryant and hope to see you soon, under routine maintenance of course!

 

 

Kind regards,

 

W.H.

WH