Dealership Name: Livermore Auto Mall
Name: Beverly
Service Writer: Terry Pitts

Comments: I am always pleased with the service I receive at Livermore Subaru. The staff members are friendly and professional, the repairs are handled in a timely manner, and the shuttle service is a convenient touch, too.

Feedback Completed: 04/10/2008
Dealership Name: Livermore Auto Mall
Name: Linda
Overall Score: N/A

Comments: You have an excellent Subaru service department. I had a problem that turned out to be difficult to diagnose and had to bring my car in several times. Terry was always professional. He was always willing to keep trying to figure the problem out and this last time he did find out the problem and it has been fixed.

Feedback Completed: 02/17/2008
Dealership Name: Livermore Auto Mall
Name: Robert
Service Writer: Terry Pitts

Comments: We have no complaints. Have been dealing with this Subaru dealer over the past year and have always received fast and courteous service. We recommend Livermore Subaru to all our friends. In fact, friends from Modesto bought their Subaru last year from Livermore based on our satisfaction. Keep up the good work!

Feedback Completed: 11/26/2007
Dealership Name: Livermore Auto Mall
Name: Roberta
Service Writer: Terry Pitts

Comments: Thanks to all for the great job on my Tribeca. Was more than I even expected, everyone was very friendly and the service was done very quick. Thanks also for making her shine inside and out! You all really took the stress out of getting the service done. Appreciate the ride to work as well!

Feedback Completed: 11/17/2007
Dealership Name: Livermore Auto Mall
Name: Phyllis

Comments: We appreciated the low key sales experience. We do not handle well high pressure sales and we did not feel any of that in our dealings with Subaru. Everything was explained adequately and the car was all ready for us even before we said yes. Very smooth operation. Thanks.

Feedback Completed: 10/31/2007
Dealership Name: Livermore Auto Mall
Name: Mary
Service Writer: Terry Pitts
Overall Score: N/A

Comments: Excellent service on a very short notice request from me. Pleasant staff communication. Thank you!

Feedback Completed: 10/12/2007
Dealership Name: Livermore Auto Mall
Name: James
Service Writer: Terry Pitts
Overall Score: N/A

Comments: As always, my service experience was a great one. All personnel have been supportive and go the extra steps to answer questions,or help. My car always runs better, maybe because it gets clean oil and washed!

Feedback Completed: 10/04/2007
Dealership Name: Livermore Auto Mall
Name: Terry
Overall Score: N/A

Comments: I was very happy with the service I received from Livermore Subaru. The service was performed in the time frame indicated to me. Also, recalls and minor repairs were performed within the allotted time frame. The shuttle drove me and picked me up from work, with no wait time, and the driver was very curtous. I definitely will recommend Livermore Subaru for service needs to friends and coworkers. Thank you.

Feedback Completed: 09/24/2007
Dealership Name: Livermore Auto Mall
Name: Kevin
Service Writer: Terry Pitts
Overall Score: N/A

Comments: We had GREAT service. I love it when you top of the good service with a car wash! Thanks

Feedback Completed: 09/20/2007
Dealership Name: Livermore Auto Mall
Name: Russell

Comments: Terry Pitts did a fantastic job handling our WRX engine replacement. Knowledgeable, friendly and even found outside contractors to fix the dents in our car. Fantastic job all around. I purchased my car at Livermore and had all the services performed there and can say you have the best dealership I've ever been to.

Feedback Completed: 02/05/2007
Dealership Name: Livermore Auto Mall
Name: Marilyn
Sales Manager: Michael Waller

Comments: After deciding on purchasing a Subaru Forester, I did a search on-line for the year, mileage, etc. I identified two dealerships. My experience with Mike at Livermore Auto Mall was far superior to the other dealership. Mike responded quickly, was helpful and very professional. Mike also followed up with information we needed after the sale of the car. I absolutely will come back if I'm in the market again.

Feedback Completed: 02/28/2007
Dealership Name: Livermore Subaru
Name: Graham

Comments:  I wanted to commend the Customer Service Representative at Livermore Subaru (William). He was absolutely wonderful to deal with and will be the reason I return with any other needs I may encounter with my vehicle. Simply, top notch.

Feedback Completed: 03/14/2007
Dealership Name: Livermore Auto Mall
Name: Dorothy

Comments: Had an AWESOME experience dealing with Lapon C. at Livermore Subaru!

Feedback Completed: 04/14/2007
Dealership Name: Livermore Subaru
Name: Cynthia

Comments: The service was excellent as usual. The drivers for the shuttle service was very nice and courteous. Thank you.

Feedback Completed: 04/13/2007
Dealership Name: Livermore Subaru

Comments: I am very please with all aspects of my recent service experience. Thank you for your prompt attention to my service needs.

Feedback Completed: 04/12/2007
Dealership Name: Livermore Auto Mall
Name: Kim
 

Comments: Thanks for doing such a great job! The Subaru service manager is very good, friendly, and will try to meet the customer's needs even when they don't have an appointment :-) I like the car wash and the pleasant environment at the Livermore location - I actually work in Walnut Creek but avoid going to WC Subaru becasue the car is always given back to me filthy. The one time they did actually do a car wash, they just smeared around the dirt and it looked worse than it did going in. Nice job in Livermore, thanks!

Feedback Completed: 06/19/2007
Dealership Name: Livermore Auto Mall

Comments: "Hello! During my service last week I received courteous, professional and efficient service; which is not surprising since I have yet to experience anything less. This dealership is by far the most enjoyable experience I have encountered during my 11 years with Subaru."-Diana

Feedback Completed: 06/17/2007
Dealership Name: Livermore Auto Mall

Comments: "I was able to make an appointment that was within a few days of my call and at a time that was convenient. The service team was great, helpful, considerate and my Forester was ready within the specified time. Great Service, Great Value!"-Antionette

Feedback Completed: 07/02/2007
Dealership Name: Livermore Subaru
Name: Sadie

Comments: Actually I can't tell you how happy I am when I bring my car in for service at your Livermore location. I always walk out with smile and feeling good about my car and to have purchased it at your dealership.

Feedback Completed: 07/12/2007
Dealership Name: Livermore Subaru
Name: Curtis
Sales Manager: Michael Waller

Comments: Mike was a very knowledgeable sales person it was pleasure spending my money at Livermore Subaru. He made our decision to buy there instead other dealerships; Mike is an asset to your company. thank you for a nice buying experience.

Comments: I had a great experience at Livermore Subaru. My sales representative, Mike Waller, was informative, helpful, and made the process very comfortable. Thank you!

Feedback Completed: 09/09/2007
Dealership Name: Livermore Subaru
Name: Harold
Sales Manager: Michael Waller

Comments: Dealing with Mike Waller was a good experience, as (unlike many auto sales persons) he showed constant respect, and dealt with us according to our needs. Kudos to Livermore Subaru and Mike Waller!!

Feedback Completed: 09/14/2007
Dealership Name: Livermore Subaru
Name: Richard
Service Writer: Terry Pitts

Comments: Excellent. Faster than I expected.

Feedback Completed: 09/15/2007
Dealership Name: Livermore Subaru
Name: Marianne
Service Writer: Terry Pitts
 
Comments: My Subaru unexpectedly needed to be serviced and I really appreciated Terry's prompt response and professional assistance when I needed it most. The availability of your shuttle service on a short notice is very convenient. Great service! I'm coming for my scheduled service to your garage from now on.

Feedback Completed: 09/15/2007
Dealership Name: Livermore Subaru
Name: Mary
Service Writer: Terry Pitts

Comments: I was able to get next day service for an oil change and was in and out in less than an hour with an oil change, tire and fluid check and car wash. Great service with very pleasant staff. Thank you!

Feedback Completed: 12/05/2007
Dealership Name: Livermore Auto Mall
Name: Chris
Sales Manager: Michael Waller

Comments: We enjoyed our buying experience with Mike. We felt he was very professional and did excellent job. Sincerely, Padowan Family

Dealership Name: Livermore Auto Mall
Name: Jorge
Sales Manager: Ahmad Rahimzadah

Comments: My experience was very positive, we got quality of service and efficient

Feedback Completed: 01/16/2008
Dealership Name: Livermore Auto Mall
Name: Frederick T Stanin

Comments: This makes the stressful process of buying a car stress free. Go talk to Mike Waller at Livermore Subaru for a straightforward quote and hassel-free experience. Finally, someone gets it that the consumer wants it to be easier to purchase a car!

Feedback Completed: 02/06/2008
Name: Robert


Comments: Mike did a great job of getting us in and out of the process of purchasing a vehicle. He was extremely helpful with the workings of the car.

Name: Nancy
Sales Manager: Michael

Comments: Lupon and Mike were very responsive. No pressure was applied, making it a comfortable experience. Thanks

Feedback Completed: 02/24/2008
Dealership Name: Livermore Auto Mall
Name: Russell
Service Writer: Terry Pitts

Comments: Livermore Subaru continues to be the best dealership to service any of our cars.